FAQs

Pik is an online marketplace that connects verified FMCG suppliers, distributors, and wholesalers with businesses and consumers looking for discounted everyday essentials. Products may include overstock, clearance, or near-expiry items, with full transparency on product details.

Pik is available to both individual consumers and businesses such as retailers, restaurants, and NGOs. Users must be at least 18 years old to create an account and place orders.

No. Pik operates as a marketplace and technology platform. All products are listed and sold by independent third-party Sellers who are verified before onboarding.

Pik focuses on fast-moving consumer goods (FMCG), including food, beverages, household items, personal care products, and other daily essentials, depending on availability.

Products may be discounted for several reasons, such as overstock, clearance sales, packaging changes, or proximity to expiry. All relevant product information, including expiry dates where applicable, is clearly disclosed.

Yes. Near-expiry products are safe to consume if used before the indicated expiry date. Pik ensures expiry information is clearly displayed so buyers can make informed decisions.

Yes. Pik works with a range of suppliers and distributors, and well-known brands may be available depending on inventory and availability.

You can create an account directly through the Pik website or mobile app by providing basic information such as your name, phone number, and email address.

You can manage your delivery addresses and profile details through your account settings once logged in.

Password changes or resets can be done through the account settings or by following the password recovery instructions on the login page.

You can search for products using the search bar, browse by category, or explore featured deals and discounted items on the platform.

Once you place an order, you will receive an order confirmation via email, SMS, or in-app notification. This confirms receipt of your order, not final acceptance.

Orders may be cancelled within a limited timeframe after placement and before preparation or dispatch, subject to approval. Full conditions are explained in the Terms of Use.

Product availability is updated regularly. However, due to the nature of discounted and clearance inventory, some products may sell out quickly.

Available payment methods may include cash on delivery, wallets (such as Whish or OMT), and card payments, depending on the order and delivery method.

Cash on delivery availability depends on the Seller and delivery area. In some cases, exact cash may be required at the time of delivery.

If a product is listed with incorrect pricing, you will be contacted before the order is processed and asked to confirm whether you wish to proceed at the corrected price.

Delivery times vary depending on the Seller, delivery location, and logistics partner. Estimated delivery times are shown at checkout but are not guaranteed.

Order status updates are available through your account or via notifications, depending on the delivery method used.

Delivery is handled by Sellers directly or through third-party logistics partners integrated with Pik. Pik does not perform deliveries itself.

Returns are subject to eligibility conditions, timeframes, and product type. Due to hygiene and safety reasons, some FMCG products may be non-returnable. Full details are available in the Returns & Refund Policy.

If your order arrives damaged or incorrect, you should submit a return or complaint request within the specified timeframe after delivery, along with supporting evidence.

Refunds are processed within a reasonable timeframe after approval. The actual time depends on the payment method and payment service provider.

Approved refunds may be issued to the original payment method or as wallet credit, depending on the circumstances and payment method used.

Yes. Pik regularly features discounted products and promotional offers depending on Seller availability and inventory.

Promotions and discounts are subject to availability and may be limited in time or quantity.

Pik takes user privacy seriously and processes personal data in accordance with its Privacy Policy. Personal data is used only for platform operations, order processing, and communication.

Payments are processed through trusted third-party payment providers. Pik does not store full card or wallet details.

Yes. Businesses interested in selling on Pik must go through a verification and onboarding process and operate under separate Seller agreements.

If you are interested in selling on Pik, you can contact us through the website or email hello@get-pik.com for more information.

For general support or inquiries, you can contact us at hello@get-pik.com or through the contact form on our website. For legal or privacy-related matters, please contact legal@get-pik.com.